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| Table of Contents |
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“HASP key not found (H0007)” error
| Cause | Solution |
|---|
License key is not connected. | Connect the |
| license key. |
Connected |
license key's batch code is different from |
AutoCode Intellect serial number
required one (a |
license key for |
the software by another manufacturer is used). | Connect the |
license key with |
number.Connect the HASP key with the correct serial number
VIT's batch code. | |
When network license key is required, the license key being connected does not enable the protected software. | Check if the |
license key that is being connected |
is a network key (usually red) and, if not, |
connect the network protection key. |
See also: |
Sentinel LDK Run-time environment (hasplms.exe) is not |
Install the license manager onto the computer
with the HASP key connected and launch it.
installed or protected module is running (network
dataflow may be blocked by Windows brandmauer
of
See the instructions: Sentinel LDK Run-time environment installation (Windows) Sentinel LDK Run-time environment installation (Linux) | |
Network traffic is blocked at Port 475 on the computer where the license key is installed and/or protected software is running (due to Windows Firewall or, for example, antivirus software). | Disable all software that may block access to |
HASP key
your license key or add a blocked object into a list of exceptions (whether it is Port 475, Sentinel LDK Run-time or other software blocked). |
“Feature not found (H0031)” error
| Cause | Solution |
|---|
The license key does not have any information about Program Number/Feature ID |
added to the HASP key. The key firmware does not
match the registered build.
Two HASP keys with the same serial number
installed on the computer and the one detected does
not have the feature set.
requested by protected application. | Update the license key: Активация и обновление лицензии (Windows) License activation & update (Windows) |
On your computer, two license keys with the same batch codes are installed. The key that was detected and is currently enables the protected application does not have needed product feature(s). | Connect available license keys one-by-one to see which |
one works fine with the module.
of them enables protected functionality of your application. Also, read more on this conflict (the Important block). |
“Unable to access HASP SRM RunTime Environment (H0033)” error
| Cause | Solution |
|---|---|
C:\WINDOWS\system32\hasplms.exe is blocked |
by the |
Firewall or antivirus software. | Add the |
Sentinel LDK Run-time environment to the blocking exceptions |
list. |
| Port 1947 is blocked by the |
| Firewall. | Add the port to the blocking exceptions list. |
Sentinel LDK Run-time environment (hasplms.exe) | Relaunch the |
| environment's process. |
“Terminal services detected, cannot run without a dongle (H0027)” error
| Cause | Solution |
|---|---|
Occurs when terminal services are detected. For |
example, Microsoft Terminal Server (including |
Remote Desktop services), Citrix Winframe/ |
Metaframe etc. |
Your license key should not be connected to a |
computer that has active terminal software |
installed. |
VIT controls this option by allowing or prohibiting operation |
on terminal |
required.
servers: if such option is needed, request for the license key update: Активация и обновление лицензии (Windows) License activation & update (Windows) |
“Your license has expired (H0041)” error
| Cause | Solution |
|---|---|
| The license has expired. |
Update the license key: Активация и обновление лицензии (Windows) License activation & update (Windows) |
| System time on the computer was changed manually |
| . |
54
UpdateTooOld
Trying to install a V2C file with an update counter that is out of sequence with update counter in the Sentinel protection key. Values of update counter in file are lower than those in Sentinel protection key.
55
UpdateTooNew
Trying to install a V2C file with an update counter that is out of sequence with the update counter in the Sentinel protection key. First value in file is more-than-1 greater than value in Sentinel protection key.