Connected HASP key serial number is different from AutoCode Intellect serial number (a HASP key for the software by another manufacturer is used).
Connect the HASP key with the correct serial number.
Connect the HASP key with the correct serial number.
Check if the HASP key that is being connected is a network key (usually red) and, if not, connect the network protection key.
HASP License Manager Service (hasplms.exe) is not installed.
Install the license manager onto the computer with the HASP key connected and launch it.
Blocked traffic at Port 475 where the HASP key installed or protected module is running (network dataflow may be blocked by Windows brandmauer of, for example, antivirus software).
Disable all software that may block access to HASP key.
“Feature not found (H0031)” error
Cause
Solution
No license for the Program Number/Feature ID is added to the HASP key. The key firmware does not match the registered build.
Update the HASP key.
Two HASP keys with the same serial number installed on the computer and the one detected does not have the feature set.
Connect HASP keys one-by-one to see which one works fine with the module.
C:\WINDOWS\system32\hasplms.exe is blocked by the brandmauer or antivirus.
Add the module to the blocking exceptions list.
Port 1947 is blocked by the brandmauer.
Add the port to the blocking exceptions list.
HASP License Manager Service (hasplms.exe) stopped working.
Relaunch the license manager.
Table 8 – “Terminal services detected, cannot run without a dongle (H0027)” error
Cause
Solution
Occurs when terminal services are detected. For example, Microsoft Terminal Server (including Remote Desktop services), Citrix Winframe/ Metaframe etc.
HASP key should not be connected to a computer that has active terminal software installed. The manufacturer may control this option by allowing or prohibiting operation on terminal server. HASP key update is required.
Table 9 – “Your license has expired (H0041)” error
Cause
Solution
The license has expired.
Renew the license.
System time on the computer was changed manually.
Update the HASP key.
54 UpdateTooOld Trying to install a V2C file with an update counter that is out of sequence with update counter in the Sentinel protection key. Values of update counter in file are lower than those in Sentinel protection key.
55 UpdateTooNew Trying to install a V2C file with an update counter that is out of sequence with the update counter in the Sentinel protection key. First value in file is more-than-1 greater than value in Sentinel protection key.